Ask consistently
Text and email requests make asking eligible customers for honest reviews part of your routine. Review links and QR codes also make it easy to ask in person.
Review Management
Your customers know you’re good.
Help the next one see it.
A strong reputation has commercial value when potential customers can actually see it. Orbytal helps turn genuine customer experiences into visible, current proof.
Get trusted
Goodwill that stays private cannot influence the next customer.
People use reviews to reduce uncertainty. They look at the rating, but they also notice how many reviews you have, how recent they are, what customers actually say and whether the business responds.
We help create a consistent process for requesting genuine feedback and keeping the reputation customers see online closer to the reputation you have earned offline.
Fresh proof gives a new customer another reason to feel confident contacting you.
Complete Review Management
Ask. Monitor. Respond. Keep it going.
Available as a standalone service and included in our ongoing Google visibility package.
Acknowledge feedback
Professional replies acknowledge customer feedback and show that you listen, including older unanswered reviews where appropriate.
Know what is being said
Review activity stays visible instead of problems being discovered long after they appeared.
Identify potential policy issues
Reviews that appear contrary to Google policies can be identified for reporting. Google makes the removal decision.
Add visual proof
Where suitable, customers can be encouraged to provide photographs that show completed work or their experience.
Build over time
Track review growth over time with clear reporting, so you can see how your reputation is developing.
Working together
Build trust where customers find you.
Reviews are one part of your wider online presence. Combine them with Google Business Profile management and local visibility tracking to help people discover your business and judge it with confidence.
Explore Google Visibility →Simple to keep going
Fit review requests into your working day.
Where your existing customer or booking system supports a connection, we can use it to trigger review requests after a completed job, appointment or purchase. We agree the process with you during setup.
Reviews aren’t just a score.
They are part of the buying decision.
We help make sure your reputation is visible when that decision is being made.
What does your reputation say about you?
We’ll look at it from a potential customer’s point of view.
Check my business →